Introduction

Olivcare (“we,” “us,” or “our”) is committed to protecting the privacy of our users and ensuring the secure handling of personal information in compliance with U.S. federal and California state privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). This Privacy Policy describes how Olivcare, a platform connecting dog walkers and dog owners, collects, uses, discloses, stores, and protects your personal data when you interact with our services.

DEFINITIONS:

Dog Owners

For the purposes of these Terms, “Dog Owners” refers to individuals who use the Olivcare platform to find and book independent pet care services for their dogs. This includes services such as dog walking, pet sitting, and related care provided by independent pet care providers registered on the Olivcare platform. Dog Owners are responsible for providing accurate and complete information about their pets, including health, behavior, and any special needs, to ensure proper care.

Independent Pet Care Providers

Independent Pet Care Providers” refers to individuals offering pet care services, such as dog walking, sitting, or related services, through the Olivcare platform. These individuals operate as independent contractors and are not employees, agents, or representatives of Olivcare

Eligibility Criteria

To qualify as an Independent Pet Care Provider on Olivcare, individuals must meet the following criteria:

• Be at least 18 years old; Olivcare does not permit individuals under the age of 18 to register or provide pet care services on the platform.
• Be legally eligible to work in their jurisdiction and comply with all local, state, and federal laws governing youth employment;
• Successfully complete any mandatory registration or onboarding processes required by Olivcare;
• Adhere to Olivcare’s policies, including limitations on hours of work and parental consent requirements where applicable.

Olivcare’s Role and Disclaimer of Liability.

Platform for Connections Only

Olivcare operates solely as a neutral platform connecting Dog Owners and Independent Pet Care Providers. We do not employ or manage Pet Care Providers, nor do we oversee the specific services they provide. All agreements and arrangements are made directly between the Dog Owner and the Pet Care Provider.

No Employment or Agency Relationship

Independent Pet Care Providers are self-employed individuals who offer their services independently. Olivcare does not supervise, train, or control their activities and disclaims any liability arising from their conduct, qualifications, or services provided.

User Responsibilities

Dog Owners must ensure their dogs are suitable for the services booked and comply with all applicable local laws, including leash and vaccination requirements. Pet Care Providers must perform services professionally and in compliance with all relevant laws.

Information Olivcare Collects

Olivcare may collect the following categories of personal information to provide and improve our services:

• Contact Information: Your name, email address, phone number, and mailing address
• Payment Information: Securely processed payment data (e.g., credit card information, billing address) for transactions. We comply with the Payment Card Industry Data Security Standard (PCI DSS) for all payment information.
• Dog Information: Your dog's name, breed, age, health needs, behavioral requirements, and specific care instructions.
• Booking and Service Information: Details regarding your dog-walking appointments, such as dates, times, locations, and any special instructions for dog care.
• Location Information: Your geolocation data may be collected to coordinate dog walking services and provide location-specific functionality. You can manage location settings via your mobile device or browser.
• Usage Data: Information about how you interact with our platform, including browsing behavior, service preferences, and usage patterns. This data is collected through cookies and similar tracking technologies.

How Olivcare Uses Your Information

We use your personal information for the following purposes, adhering strictly to privacy and consent requirements:

• Service Provision: To coordinate and fulfill dog-walking services, facilitate communication, and ensure the safety and well-being of your dog.
• Customer Support and Communication: To manage your inquiries, provide service updates, and send transactional and service-related notifications.
• Payment Processing: To securely process payments for services rendered, in compliance with financial regulatory standards.
• Service Improvement: To enhance our platform’s functionality, analyze user feedback, and personalize your user experience.
• Legal Compliance: To fulfill legal and regulatory obligations, respond to lawful requests, and resolve disputes.

Consent and Data Collection Practices

By using Olivcare’s services, you consent to the collection and processing of your information for the purposes stated in this Privacy Policy. You have the right to withdraw or modify your consent at any time by contacting us at [contact email]. Please note that withdrawing consent may affect your ability to access certain features or services on our platform.

Data Retention

Olivcare retains personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Retention periods are determined based on legal, operational, and regulatory requirements. For instance:

• Contact and Service Data: Retained for as long as your account is active and for a reasonable period thereafter to manage inquiries or legal claims.
• Payment Information: Retained in accordance with financial regulations and securely deleted after the transaction process is completed.
• Location and Usage Data: Retained only for service improvement and analytics purposes, after which it is anonymized or deleted.

Sharing of Client Information

Olivcare may share your personal information with trusted third parties under specific circumstances. We ensure that these third parties adhere to data protection standards and maintain confidentiality. Information may be shared with:

• Service Providers: Third-party vendors (e.g., payment processors, IT service providers, customer support services) who assist in our operations. Each provider is bound by contractual obligations to protect your information.
• Business Partners: Dog walkers and other relevant service providers you book through our platform. Olivcare only provides them with the information necessary to carry out services.
• Compliance and Legal Requirements: Law enforcement, regulatory bodies, or other authorities when legally required or when we believe disclosure is necessary to protect Olivcare’s rights, enforce our policies, or safeguard user interests.

Olivcare does not sell, rent, or lease your personal information to third parties for advertising or marketing purposes.

Security Measures

Olivcare employs comprehensive technical, administrative, and physical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Data Encryption: Your personal data is encrypted during transmission and storage using industry-standard protocols.
• Access Control: Strict access restrictions ensure that only authorized personnel and third parties with legitimate purposes can access your data.
• Security Monitoring and Audits: We conduct regular security assessments, vulnerability scans, and audits to maintain our platform's security.

While we prioritize data security, please note that no method of data transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

As a California resident or U.S. user, you have specific rights regarding your personal information. To exercise any of these rights, please contact us at [contact email]. We will respond to verified requests promptly, in accordance with applicable privacy laws. Your rights include:

• Right to Access: Request access to the personal information we hold about you.
• Right to Rectification: Request corrections of any inaccurate or incomplete information.
• Right to Deletion: Request the deletion of personal data when it is no longer necessary or when consent has been withdrawn.
• Right to Data Portability: Request transfer of your data in a commonly used, machine-readable format.
• Right to Object to Processing: Object to the processing of your information if it is based on legitimate interests.
• Non-Discrimination: Olivcare will not deny services, offer different prices, or provide a lower quality of services in response to you exercising your privacy rights.

Cookies and Tracking Technologies

Olivcare uses cookies, web beacons, and other tracking technologies to enhance your experience on our platform. These technologies help us understand your preferences, tailor content, and measure platform performance. You can control the use of cookies through your browser settings. Disabling cookies may impact your access to certain features.

California “Do Not Track” Disclosure

Olivcare does not currently respond to “Do Not Track” (DNT) browser signals or similar mechanisms. However, you can manage your data preferences through cookie settings or third-party tracking controls.

Children's Privacy

Our services are intended for users aged 18 or older. We do not knowingly collect personal information from children. If we learn that we have collected data from a minor, we will promptly delete that information in compliance with the Children's Online Privacy Protection Act (COPPA).

International Data Transfers

Olivcare operates primarily in the United States and processes data in compliance with U.S. and California laws. If you access our services from outside the United States, you consent to the transfer and processing of your data in the U.S., where data protection laws may differ from those in your country.

Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in the law or Olivcare’s practices. We will notify you of material changes through our website or by email and provide an updated effective date. Your continued use of our services after such updates signifies acceptance of the revised policy.

Contact Information

For questions, requests, or concerns about this Privacy Policy, please contact us at: